Terms and Conditions
At OTHER SOLUTIONS Consulting, we aim to support our clients by being flexible as possible in our approach. Full details of the booking and cancellation policy are listed below.
1 – Content and scope
Any order of services/goods implies the Client’s unreserved acceptance of and full compliance with these general terms and conditions, which take precedence over any other document of the Client and, in particular, over any general terms and conditions of purchase, unless expressly agreed otherwise with OSC.
These general terms and conditions apply to all sales of OSC services/goods, unless a specific agreement prior to the order has been agreed in writing between the parties. Consequently, the placing of an order by the Client implies the latter’s unreserved acceptance of these general conditions of sale, unless special conditions are agreed in writing by OSC to the Client.
The Contract between the parties will consist of these general terms and conditions, the technical and commercial proposal and/or the special terms and conditions of sale and/or a purchase order if applicable.
The Client declares and acknowledges that they are fully aware of these general terms and conditions, and therefore waives the right to rely on any contradictory document, in particular their own general terms and conditions of purchase.
2 – Mission or Booking
2.1 Definition
« Mission » refers to any order for services and/or goods.
« Open training » refers to any training course open to the public on the basis of individual registrations.
« Closed training » refers to any training course open only to the Client.
« Booking » refers to any registration of one or more participants to one or more of our training courses.
2.2 Registering a Booking
Bookings for Open training Courses are made on a first-come, first-served basis.
You can register for a spot to one of our open training courses using the form available on https://othersolutions.net/training/calendar-registration/. An acknowledgement of receipt will then be sent to the email address provided.
Any Booking sent to OSC is irrevocable for the Client, unless accepted in writing by OSC, and the Client accepts these terms and conditions and their irrevocable nature.
2.3 Cancellation / Modification / Absence of a participant to an Open or Closed training
Please refer to the Annex A.
For any changes to the Booking, please contact operations@othersolutions.net.
2.4 Cancellation / Postponement by the Client of a Mission or Closed training
Please refer to the Annex B.
2.5 Cancellation / Postponement by OSC of a Mission or Training
Please refer to the Annex C
OSC reserves the right to refuse to organise, or to cancel, any Training course for which the total number of participants is insufficient (Open training), or where the number of participants is lower than that stipulated in the contract (Closed training).
OSC shall not be held liable for any delay in the performance of any of its obligations resulting from a case of Force Majeure as defined by English law.
3 – Obligations of OSC
OSC is required to use the necessary means to provide the services. This obligation of means does not constitute an obligation of result.
OSC undertakes to comply with the laws and regulations in force in the country in which the work is carried out on the date the Order is placed, as well as the rules of ethics and professional conduct relating to its activity.
4 – Subcontracting
OSC may subcontract all or part of a service described in the Contract. By signing the Contract, the Client authorises the said subcontracting.
It is agreed between the parties that the Client will not be able to contract directly with the subcontractor, in the territory where the service is provided, for the duration of the service and one year after the end of the service, for whatever reason.
In the event of a breach of this clause, the Client will owe OSC a sum equal to three times the total amount of the service.
5 – Obligations of the Client
The Client undertakes to communicate all the information required to understand and carry out the Order within the time limits agreed between the parties. This enables OSC to carry out the services ordered within the time limits set and to appoint the competent internal contacts, ensuring that they are available, and to make available all the necessary resources and authorisations.
The Client undertakes to pay the amounts for the Service in accordance with the agreement reached between the parties.
6 – Settlement
6.1. Rates
OSC’s prices are quoted in Euros, Pounds Sterling or US Dollars, depending on the Client’s requirements. These rates are always without tax (different types of tax may apply depending on the nature or location of the service).
Payment must be sent in such a way that the exact amount is received by OSC. Any bank charges incurred by the transfer shall be borne by the Client. Invoices cannot be paid in cash, cheques or into a local account.
Depending on the contract, an advance payment may be required.
The balance is paid without discount within 20 days of the invoice date.
6.2 Late payment
Payment is late when funds have not been received by the due date shown on the invoice.
For all late payments, interest will be applied in accordance with UK legislation (8% above the Bank of England base rate). For more information: https://www.gov.uk/late-commercial-payments-interest-debt-recovery
OSC may ask the Client for additional compensation if the recovery costs actually incurred exceed this amount, on presentation of supporting documents.
If the full amount has not been received before the start of the course, OSC reserves the right to cancel the participant’s spot and refuse access to the course.
In the event that the Client places an Order with OSC without having paid for the previous Mission(s)/Booking(s), OSC may, at its discretion, request payment for all due amounts before the start of its execution or refuse to honour the Mission/Booking and deliver the service concerned, without the Client being able to claim any compensation.
7 – Confidentiality
OSC undertakes to respect the confidential nature of any information to which the company may have access in the performance of the service described and to require any partners it may call upon for the mission to respect the same confidentiality.
OSC undertakes to use the information obtained only for the performance of its obligations hereunder.
Unless there is a specific agreement between the two parties, OSC may mention the mission described here and the Client’s name by way of reference, without detailing the content of the services provided.
The Client undertakes to respect the confidentiality of OSC’s methodology, modes and methods of intervention.
8 – Insurance and liability
OSC holds an insurance policy covering its civil liability in connection with the provision of security services for property and persons. The limit is as set out in our insurance policy.
9 – Force Majeure
The term “force majeure” refers to events beyond our control that are unexpected and disruptive.
10 – Exclusivity
Each of the parties undertakes not to engage in any contractual employment of other party’s staff during the term of the contractual relationship, and for a period of two years from the end of the Contract, whatever the cause, unless the other party gives its express agreement.
In the event of a breach of this clause, the Party at the origin of the breach will owe the other Party a sum equal to the total gross annual remuneration of the members of staff employed in breach, as shown in its books on the date of the last pay.
11– Independence of clauses
The invalidity of any provision of these terms and conditions or of the Contract shall not affect the validity of the other provisions.
Annex A – Cancellation / Modification / Absence of one or more participants to an Open or Closed training
* The amount refunded by OSC corresponds to the price sold. Other expenses incurred by the Client (flights, accommodation, etc.) cannot be reimbursed by OSC.
Annex B – Cancellation / Postponement by the Client of a Mission or Closed training
* The amount refunded by OSC corresponds to the price sold. Other expenses incurred by the Client (flights, accommodation, etc.) cannot be reimbursed by OSC.
Annex C – Cancellation / Postponement by OSC of a Mission or Training
* The amount refunded by OSC corresponds to the price sold. Other expenses incurred by the Client (flights, accommodation, etc.) cannot be reimbursed by OSC
By registering for one of our trainings, you agree with our terms and conditions. Should you have any further questions, please do not hesitate to contact contact@othersolutions.net.