CRISIS MANAGEMENT
Crisis Management is a key management process to ensure the safeguarding of people, assets, programmes, reputation and ultimately, the organisation itself.
What we offer
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Crisis Planning & Governance
We can support your organisation in defining and implementing a global Crisis Management Process from HQ level to deep field level.
- Conducting a strengths and weaknesses analysis, reviewing risk analyses and defining the major crisis scenarios for your organisation
- Establishing monitoring systems and practices to detect early warning signals of any foreseeable crisis
- Defining your Crisis Management Process: Crisis Management Team (CMT), booklet, procedures, monitoring, internal and external communication
- Establishing and training Crisis Management Teams with simulations, drills and media training
- Encouraging a security culture, implementing the process by raising awareness and training the entire organisation
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Crisis Management Support
We can support your organisation in managing global crisis situations or critical incidents in the field that may have severe disruptive potential.
- Defining a Crisis Management Strategy and the associated narrative
- Supporting your Crisis Management communication (press, media, external stakeholders)
- Providing assistance in negotiating with various stakeholders (K&R)
- Providing strategic information by activating a large network of crisis management professionals and experts globally.
- Providing psychological support to anyone affected by the situation: CMT member, staff members, families
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Post Crisis Review
Crisis situations can have serious and long lasting consequences within an organisation. We can assist in transforming such disruptive events into opportunities to grow.
- Conducting Post Crisis Assessment, highlighting lessons learnt and formulating recommendations
- Conducting / reviewing strength and weaknesses analysis, risk analysis and identified crisis scenarios if any
- Reviewing at least the Crisis Management Process if not the entire organisational management process
- Assisting the organisation in initiating its transformation process
- Providing continuous psychological support to anyone affected by the situation
What they say
OTHER SOLUTIONS were invaluable in helping us to expand our work in West Africa. Their extensive knowledge and experience on the ground helped us to move forward swiftly and effectively.
Michelle,
Country Director, International NGOThe experience, knowledge and patience of the OSC team helped us to continue to work in an extremely difficult situation, keeping our team reassured and most importantly safe.
Jennifer,
Medical staffAfter a critical incident in Eastern DRC, we asked OSC to help and support our crisis management team, we couldn’t be happier with the way they performed and supported us.
Maria,
Country Director, children's NGO.Following the Steve Dennis case our board decided to review all of our current crisis management, including training. OSC were up-to-date, proactive and highly knowledgeable.
Steven,
Head of CommunicationsSecurity Risk Management
Duty of care, governance, operations management, safe access to beneficiaries… Security Risk Management is at the core of any organisation, from HQ to deep field level.
Crisis Management
Crisis Management is a key management process to ensure the safeguarding of people, assets, programmes, reputation and ultimately, the organisation itself. Are you prepared?
Access & Analysis
Operating in risky environments without a proper understanding of the context and a solid information network can be hazardous. Information is key.
Training
Training and capacity building are the key to developing confidence. Check out our regular training programmes and, why not build your own course?